Iceland Adopts Its First Comprehensive Public-Service Strategy
Iceland has published its first comprehensive strategy for public services, covering national government and municipalities. A rolling three-year action plan contains more than 100 measures.
The strategy aims to connect services through island.is while retaining access for people who need assistance in person. It also calls for better data use, simpler regulation and closer state-municipal cooperation.
More Than 100 Actions Target Simpler, Better-Connected Services- It is the first strategy to cover both levels of government.
- A rolling three-year plan contains more than 100 actions.
- Progress will be assessed through surveys, trust measures and digital-service comparisons.
Services should be designed around residents’ needs rather than institutional boundaries. Island.is will connect more digital services, while people unable or unwilling to use digital channels should still receive in-person help.
The plan covers data, technology, regulatory simplification and innovation. It builds on efforts to streamline government operations and sits alongside Iceland’s AI action plan.
Officials will monitor user surveys, OECD trust measures and international digital-service comparisons. The plan will be updated on a rolling basis and links to the regional development plan.
Source: Government of Iceland.
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